Refund & Cancellation Policy

Last updated: August 2026

At ZYVO DIGITAL LTD, we strive to deliver high-quality custom software, web development, and API integration services. Customer satisfaction is our priority.

1. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries and handles returns.

2. Eligibility for Refunds

Because we provide custom digital services and software solutions:

Standard / Fixed Packages: If you are not satisfied with the delivered service, you may request a full refund within 14 days of the initial purchase date, provided the scope of work has not been fully finalized and delivered.

Custom Software & Bespoke Services: If work has commenced, refunds may be calculated on a pro-rata basis based on milestones completed prior to the cancellation request.

Defective or Non-Functioning Deliverables: If the delivered digital solution contains technical defects that our team cannot resolve within a reasonable timeframe (up to 7 business days), a full refund will be granted.

3. How to Request a Refund

To initiate a refund request, please contact our support team at digitalzyvo@gmail.com with:

Your Order/Transaction ID

The email address used at checkout

A brief explanation of the issue

Alternatively, you may contact Paddle directly via help.paddle.com.

4. Processing Time

Once approved, refunds are processed immediately by Paddle and typically reflect on your original payment method (Credit/Debit Card, Wire) within 5 to 10 business days, depending on your card issuer or bank.